What we do

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a HR and Corporate Services Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £33,310 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Salary and benefits 

As well as a starting salary of £33,310 per annum pro rata, we offer: 

• Several pension options as part of the Civil Service Pension Scheme, including defined benefits.  

• 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave  

• Discretionary staff reward scheme  

• Comprehensive support for growth with learning and development programme to boost your career  

• 24/7 Free confidential employee assistance programme  

• Discounted health benefits and employee discount scheme across hundreds of retailers 

• Access to Staff Networks and social activities  

• Sabbatical after qualifying period  

• A culture of reward with annual performance bonus 

• Eye test and flu jab reimbursements 

• Access to a Cycle to work scheme 

Diversity and Inclusion 

We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. 

Who are we? 

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. 

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent. 

Purpose of the role 

Reporting to the Head of HR, this role sits within the Corporate Services Directorate which provides professional support to the organisation, consisting of Office Management, Engagement and Public Affairs, Communications, Human Resources, Finance, Information Governance, MI Analysis and Digital Project support and delivery. 

The role will have some core responsibilities, but activities will vary according to business need, providing the job holder with experience across the range of professional functions. The post holder will provide a range of HR duties alongside directorate support, including a focus on daily post duties when in the office alongside wider HR administrative support.  

Key duties

HR 

• Manage the onboarding of new employees through issuing of offer letters, contracts, new starter forms etc. 

• Complete day one new starter inductions ensuring building and IT arrangements. 

• Issue staff with amendments to terms and conditions. 

• Maintain the accuracy of the HR information system by updating existing staff records and setting up new staff profiles. 

• Support the HR Officer on co-ordination of L&D and Performance reviews including assisting with training initiatives.  

• Work as a team to manage the HR email inbox dealing with emails and escalating to colleagues and Head of HR as required. 

• Assist with the coordination of end-to-end recruitment as required including the recruitment inbox. 

• Signpost and guide colleagues to HR policies and procedures. 

• Lead on the staff benefits, including in year awards, providing reports and insight when required. 

• Conduct exit interviews, manage the data and refer to Head of HR as necessary. 

• Lead on all aspects of leave management (special, annual, agile working, flexible working, study)   

• Preparation of information for payroll  

• Wider HR administrative tasks including data presentation and support for training 

• Undertake other HR related tasks and projects commensurate with grade, development requirements and business need. 

• Provide administrative support to the TPO panels and groups as required. 

Admin Support - More information about admin support for this role is detailed in the job description

Please refer to the Job Description for further information 

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. 

Closing date: 4 March 2026  - Interview dates: From w/c 9 March 2026 on a rolling basis 

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service. 

In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. 

If you feel that you have the skills and experience required to become our HR and Corporate Services Administrator, please click ‘apply’ today. We would love to hear from you!