What we do

Data, Risk and Governance Administrator (Flexi, Hybrid + Benefits) 

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Data, Risk and Governance Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture.  You will be working full or part-time on a 24 month fixed term contract and will receive a competitive salary of £33,310 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Salary and benefits 

As well as a starting salary of £33,310 per annum pro rata, we offer: 

• Several pension options as part of the Civil Service Pension Scheme, including defined benefits.  

• 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave  

• Discretionary staff reward scheme  

• Comprehensive support for growth with learning and development programme to boost your career  

• 24/7 Free confidential employee assistance programme  

• Discounted health benefits and employee discount scheme across hundreds of retailers 

• Access to Staff Networks and social activities  

• Sabbatical after qualifying period  

• A culture of reward with annual performance bonus 

• Eye test and flu jab reimbursements 

• Access to a Cycle to work scheme 

Diversity and Inclusion 

We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. 

Who are we? 

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. 

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent. 

Purpose of the role 

Reporting to the Information Governance Manager and working closely with the Governance Manager, the postholder will play a key role in TPO’s information governance, risk management and assurance activities. 

TPO’s Corporate Services teams provide support to the organisation on all business, communications and engagement matters. This role will sit alongside our Information Governance Manager as part of the Communications, Engagement and Insight team, but will work on a variety of activities requiring close working with experts from across Corporate Services.  

This role provides exposure to stakeholders both across TPO’s casework and legal teams and more widely with DWP’s Partnership Team and other functional leads. 

Key responsibilities  

• Providing support to the Information Governance Manager in responding to Freedom of Information requests and Subject Access Requests. 

• Coordinating regular risk and assurance updates to the Executive, Corporate Board and DWP. 

• Provide support to subject matter experts in responding to audit requests and other assurance-related requests for information, for example GIAA and NAO activity, and GovAssure and other cyber security-related frameworks. 

• Supporting the Governance Manager in the delivery of regular Governance activities such as action trackers and update papers. 

• Ensuring that TPO’s policies are managed and communicated effectively to meet the needs of the organisation. 

• Ensure an excellent standard of data quality and records management is in place across Corporate Services. 

• Working flexibly across Corporate Services as necessary and any other duties that may reasonably be required. 

Please refer to the Job Description for further information 

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. 

Closing date: 27th February 2026 

Interview dates: From w/c 2nd March on a rolling basis 

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service. 

In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. 

We are not AI live at the moment, so if you rely on the use of AI to work this would not be possible at TPO. Staff are expected to be able to fulfil their key job requirements without the use of AI.

If you feel that you have the skills and experience required to become our Data, Risk and Governance Administrator, please click ‘apply’ today. We would love to hear from you!