What we do

The Pensions Ombudsman has an exciting opportunity for a Stakeholder Engagement Manager to join our team based in Canary Wharf, where we currently operate an agile working policy (20% office based).  

As well as a starting salary of £52,794 per annum pro rata, we offer:  

• Several pension options as part of the Civil Service Pension Scheme which has defined benefits.  

• 27.5 days annual leave increasing to 32.5 depending on length of service 

• The option to buy and sell annual leave  

• Flexible working  

• Discretionary staff reward scheme  

• Comprehensive learning and development programme, including mentoring opportunities  

• 24/7 Free confidential employee assistance programme  

• Discounted health benefits 

• Employee discount scheme across hundreds of retailers 

• Range of Staff Networks and social activities  

• Sabbatical after qualifying period  

Diversity and Inclusion 

We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. 

Who are we?  

We are an independent body, set up by legislation to investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, and we have legal powers to make decisions that are final, binding, and enforceable in court.  

Our work can be challenging and high-profile, delivering impartial outcomes and highlighting where the pensions industry can improve. 

Purpose of the role 

The Stakeholder Engagement Manager will be responsible for developing and delivering Stakeholder Engagement strategies and plans that support our broader Communications and Engagement Strategy. Acting as an ambassador for TPO, they should have a keen political eye and be comfortable identifying and managing key stakeholder relationships and promoting the organisation’s aims and objectives. A natural communicator, they will tell the story of TPO, framing the messages that will make the most difference and supporting delivery across a range of channels. They will lead our events calendar of owned and third-party events, helping to build the reputation of TPO and driving improvements in pensions administration.  

Key duties 

• Make best use of TPO’s determinations, data and expertise to build our reputation and demonstrate the impact we make. Developing credible ‘insight led’ guidance for the broader sector. 

• Use best practice engagement strategies to identify, build and maintain key stakeholder relationships. Including working with delivery partners, regulators, advocacy organisations, and across government to help communicate TPO’s work and build our reputation.  

• Lead our parliamentary affairs work. Responsibilities will include supporting Exec in preparation for Select Committee hearings, managing our MP and parliamentary correspondence, and building relationships with key government stakeholders. 

• Monitor and support our reputation management, proactively briefing the Exec Board on issues or concerns. Be comfortable working at board level delivering briefings on key topics and issues and developing positioning briefs. 

• Digitally savvy and creative you will be adept at working with the organisation to create engaging information and guidance that helps the sector improve the standard of pensions administration and complaint handling. 

• Support TPO’s efforts in becoming data and insight led by identifying key information that is most valuable for the sector and lead the development of insight led communications tools.  

• You should be comfortable building reports and using data to demonstrate the difference made by communications and engagement activities and proactively using data to drive improvements. 

• Be comfortable representing the organisation at speaking events and oversee our events planning and management, ensuring that we deliver a calendar of professional, informative events for a range of stakeholder audiences. Ensure that we attend and speak at relevant third-party events and that our speakers have the right tools and support to deliver engaging and relevant speeches and presentations.  

• You should be comfortable with line management and developing others. 

Please refer to the Job Description - Stakeholder Engagement Manager for further information.

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.  

Closing date:  8 April 2025 at 11:59 pm   

Interview dates: From w/b 22 April 2025 

As part of the interview process, candidates will be required to complete a written test to draft content for a stakeholder newsletter. Further details will be provided to those invited for an interview. 

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.  

If you feel that you have the skills and experience required to become our Stakeholder Engagement Manager, please click ‘apply’ today. We would love to hear from you!