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Communications Officer

The Pensions Ombudsman has an opportunity for a Communications Officer to join our team based in Canary Wharf (with up to 80% homeworking after initial induction). You will be working full or part time basis on a permanent contract. You will receive a competitive salary of £31,643 per annum.

Who are we?

It is an exciting time for TPO, with additional funding enabling a significant expansion of our staff numbers from around 110 to 140 and adopting new ways of working to manage an increased demand for our service.

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

About the role of our Communications Officer:

You will be part of a small but growing Corporate Services Team that has recently been expanded to 15 staff including the Deputy Chief Operating Office (Corporate Services). The team contributes to TPO’s business aims by providing corporate support to the organisation on all matters concerning Communications, HR, IT, Finance and facilities.

Your role will be to support the Communications Manager in developing and implementing a Communications and Engagement Strategy to support delivery of the organisation’s aims and objectives.

Reporting to the Communications Manager you will play a key role in designing, delivering and evaluating a series of communication plans and activities that ensure TPO’s work, priorities, values and ambition are clearly communicated and understood, within and beyond the service. You will also work closely with the Stakeholder Engagement Team.

This will cover the full range of communications including digital communications, internal communications/engagement with staff and volunteers, media relations, events organisation and external stakeholder and customer engagement.

Responsibilities of our Communications Officer:

  • Commission, edit and create accurate and well written content in different formats for the website, intranet, social media, press, internal and external newsletters and corporate publications.
  • Assist with the delivery of priority projects such as the redevelopment of TPO’s intranet alongside creating and implementing smaller project communication plans.
  • Monitor and evaluate communications outcomes such as website usage and media coverage using a range of measures including surveys and google analytics.
  • Deal with media enquiries and develop excellent relationships with relevant external stakeholders including journalists. Maintain a central contacts database.
  • Assist with the organisation and execution of a calendar of internal (and external) events. Coordinate requests for external speaking engagements and prepare any necessary collateral.
  • Liaise with colleagues and senior managers to maintain and update a central communications planner.
  • Work collaboratively with the Stakeholder Engagement Team to assist the delivery of the Communication and Engagement Strategy.
  • Contribute to the development of a digital strategy and publish regular content online including social media.
  • Advise and support colleagues and senior managers with their communication needs; promoting the brand and house style guidelines.
  • Ensure all communication outputs are accessible and compliant with equalities legislation and best practice.
  • Any other reasonable duties as required.

Experience we’re looking for in our Communications Officer


  • Excellent written skills including the ability to tailor messages for different audiences and channels as well as the ability to communicate complex information in a clear, engaging way.
  • Excellent interpersonal skills and the ability to build strong and effective relationships internally across all levels as well as with external stakeholders and suppliers.
  • Meticulous attention to detail and excellent proofreading abilities.
  • Experience and understanding of media handling, reputation management and change management.
  • An understanding of the importance of brand, and experience of promoting an organisation’s brand internally and externally.
  • Analytical skills and the ability to report back to senior managers, colleagues and external stakeholders on the impact of communications activity.
  • Excellent time-management and organisational skills to be able to create communication plans that deliver on numerous communications activities simultaneously.
  • Excellent IT skills including confidence using web content management systems, online conferencing platforms such as Teams and Zoom, newsletter systems such as Mailchimp and social media channels.
  • An understanding of the different ways people absorb information and the ability to maximise staff and volunteer engagement and affect change in line with communications best practice.


  • Educated to degree level or with a relevant professional qualification
  • Knowledge of Drupal and SharePoint
  • Experience in event organisation.

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.

We offer a range of benefits, including a defined pension scheme, 27.5 days of annual leave and flexible working.

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

TPO is a Disability Confident accredited employer

If you feel that you have the skills and experience required to become our Communications Officer, please click ‘apply’ today. We would love to hear from you!