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Personal Details

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TPO is unable to sponsor individuals to obtain a right to work in the UK. As you have answered NO to this question, we will reject your application if you continue and submit.

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Essential experience and qualifications

The information herein will be used to decide if you will be shortlisted for an interview so you should ensure that you complete all sections. Please be concise and do not write single answer sentences as failure to demonstrate how you meet what is being asked will result in your application not being considered. Your answers should cover all the points in 100-250 words per response. You may find it helpful to draft your responses first.

What experience have you had with producing and interpreting management information (MI)? *

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Equal Opportunities

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

The information you give on this form will help us ensure equality in our services to you. We recognise that you may regard some of this information as personal and we have, therefore, included an option in most questions for ‘prefer not to say’.

All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. In completing the form below, you consent to us using your data for this purpose.

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Do you consider yourself to have a disability as defined in the Equality Act 2010?

If you have a medical condition, the Equality Act 2010 requires employers to make reasonable adjustments to the job content or working environment. To achieve this, we need to know whether you are covered. Definition of Disability: “A physical or mental impairment which has a substantial and long-term effect on a person’s ability to carry out normal day-to-day activities in a non-work environment.”

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Pregnancy and Maternity: Maternity is defined in the Equality Act 2010 as the 26 weeks after giving birth. Please select the option which describes your circumstance:

There are 6 million carers in the United Kingdom and nearly one in eight workers are carers. With an ageing population and an expected increase of 60% of carers in the next 30 years, we would like to monitor the number of people with caring responsibilities.

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About My Application

I confirm I have the right to work in the UK
I confirm that my details are complete and correct
I confirm I have read and agree to The Pensions Ombudsman's privacy policy

Job Details

Job Title: Management Support Officer (Hybrid + Benefits)
Job Reference: AN1209855LonMSOB
Location: London, Greater London, United Kingdom
Salary: £35961.00 to £42579.00

The Pensions Ombudsman has an exciting opportunity for a Management Support Officer to join our team based in Canary Wharf, where we currently operate an agile working policy. You will be working part-time (pro-rata, 3 days p/w) on a fixed-term contract until 31 March 2026 (with the potential to convert to a permanent contract) and will receive a competitive salary of £35,961 to £42,579 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Salary and benefits

As well as a salary of £35,961 to £42,579 per annum pro rata, we offer:

27.5 days annual leave

Flexible working

The option to buy and sell annual leave

Discretionary staff reward scheme

Comprehensive learning and development programme, including mentoring opportunities

Free employee assistance programme

Staff benefit discount platform

Range of Staff Networks and social activities

Sabbatical after qualifying period

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and has a sense of belonging.

Who are we?

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

Purpose of the role

The postholder will join the legal team at an exciting time as TPO undergoes transformational change through an operating model review. The role will support the Legal Team Manager on a variety of tasks, projects and services to ensure there is consistent and high-quality delivery of legal services to the wider organisation. As a key member of the Pensions Ombudsman’s in-house Legal Team, they will be pivotal in day-to-day operations, supporting senior members of staff and working cross-functionally to manage and deliver legal initiatives, important management information and insight.

The Management Support Officer will also deputise, provide support and undertake activities on behalf of the Legal Team Manager where necessary.

The Management Support Officer will be accountable and report to the Legal Team Manager.

Key duties

Provide administrative support to the Legal Team Manager for performance reporting, induction, probation, and appraisal cycles.
Provide governance and secretariat support to senior legal management team, including diary management, meeting preparation, drafting and collating of papers.
Support the Legal Team Manager, and Data Protection Officer when appropriate, in the management of information assets to ensure information is accurate and up to date.
Work with the MI Analyst and the Legal Team Manager to prepare and track our performance data to ensure directorate, Executive and Board reporting is meaningful, accurate and effective.
Support through project management, Legal-wide initiatives (such as significant change, recruitment, delivering strategic objectives, ad hoc projects).
Be responsible for developing and embedding a review cycle for documents owned by the Legal Team.
Be an active member of cross-organisation groups as required/directed by the Legal Team Manager.
Working flexibly across the organisation as necessary and any other duties that may reasonably be required.
Deliver in house training to address identified skills gaps.

Please refer to the Job Description for further information

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.

Closing date: 31 January 2025 at 11:59 am

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

If you feel that you have the skills and experience required to become our Management Support Officer, please click ‘apply’ today. We would love to hear from you!

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